Draft. This text has not yet been reviewed by a lawyer. Words in [square brackets] are filled in before launch.
Privacy policy
Version 2026-10 ยท Effective [date]
This policy explains what personal data [Company legal name] ("Genhello", "we") handles when you use our AI calling service, and the choices you have. It is written with India's Digital Personal Data Protection Act, 2023 in mind.
Two different roles
Our customers (the businesses that sign up) give us lists of their customers to call. For that data the business decides why and how it is used (the "data fiduciary"); we only process it on the business's instructions (the "data processor"). The business is responsible for having a valid reason and consent to call those people.
For our customers' own account data (name, email, billing details) and for people who fill in our demo form, we are the one who decides, and this policy applies to us directly.
What we collect
- Account: name, email, business name, password (stored only as a one-way hash), team members you invite, and the time you accepted these terms.
- Billing: business name, address, GSTIN, payment amounts and invoices. Card and bank details are entered on Razorpay's page and never reach our servers.
- Demo form: name, phone number, business, use case and language you enter. We do not store your IP address.
- Customer lists you upload: phone numbers, names and any other columns you include (such as order number or amount), plus the reason you state for being allowed to call them.
- Calls: the time, length and outcome of each call, the words spoken (transcript) and the cost. [We do not record audio. / Audio recording: describe if enabled.]
- Security logs: sign-in and administrative actions, kept so that account activity can be reviewed.
Why we use it
To run the calls you ask for, show you the results, charge your wallet, send invoices and account emails, prevent misuse, and meet legal duties. We do not sell personal data and we do not use your customers' data to advertise.
Who else handles it
We use these service providers, only for the purpose shown:
- Sarvam AI: converts speech to text and text to speech, and generates the assistant's replies, during a call.
- Exotel: places and carries the phone calls.
- Razorpay: takes payments.
- [Hosting provider, India region]: stores our database and runs our servers.
- [Email provider]: sends account emails.
We share data with authorities only when the law requires it.
Calls and consent
Calls are made by an AI. The assistant never claims to be a human and, unless the business turns it off, says at the start that it is an automated assistant. People can say they do not want to be called; we record that and the number is not called again for that business. We check each number against the business's opt-out list and the do-not-call list before dialling, and promotional calls are placed only between 9 AM and 9 PM India time.
How long we keep it
- Call records and transcripts: [12] months, then deleted or anonymised.
- Uploaded customer lists: until the business deletes them or closes the account, then within [90] days.
- Invoices and payment records: [8] years, as tax law requires.
- Demo requests: [12] months.
- Security logs: [24] months.
Your rights
You can ask us to show, correct or delete your personal data, to withdraw consent, and to have a grievance heard. If we hold your number only because a business uploaded it, we will pass the request to that business or act on its instructions, and we will always stop calling a number that asks to opt out. Write to the address below; we answer within [30] days.
Security
Each customer's data is kept apart at the database level, passwords are hashed, connections are encrypted, and access by our staff is limited and logged. No system is perfectly safe; if a breach affects you we will tell you and the authorities as the law requires.
Grievance officer
[Name], [Designation], email bharani@genhello.in, [address].
Changes
When we change this policy in a way that matters we will update the version above and tell account owners by email.
Questions: bharani@genhello.in