Draft. This text has not yet been reviewed by a lawyer. Words in [square brackets] are filled in before launch.

Terms of service

Version 2026-10 · Effective [date]

These terms are between [Company legal name] ("Genhello", "we") and the business that creates an account ("you"). By creating an account you agree to them and to the privacy policy.

1. The service

Genhello lets you set up AI voice assistants that call your customers in Kannada, Tamil, Telugu, Malayalam, Hindi or English, run campaigns over lists you upload, and see the results. Phone calls are carried by a telephony partner and need that partner's approval of your account before live calling starts.

2. Your account

You must give correct details, keep your password safe, and are responsible for what your team members do. Tell us at once if you think someone else has access.

3. What you may and may not do

• Call only people you are legally allowed to call, for the purpose you state when you upload them. You must have their consent or another valid legal basis, and you must respect opt-outs, the National Do Not Call registry and the rules of the Telecom Regulatory Authority of India.
• Promotional calls only between 9 AM and 9 PM India time. Our system enforces this, but the responsibility is yours.
• Never present the assistant as a human, never use it to deceive, threaten, harass or defraud anyone, and never use it for anything unlawful.
• Do not upload data you have no right to use, and do not try to break, overload or reverse-engineer the service.

We may pause a campaign or an account that breaks these rules or puts others at risk.

4. Prepaid wallet and prices

Calls are paid from a prepaid wallet. Before a call, the most it could cost is set aside; afterwards you are charged only for the seconds actually talked. Prices are in rupees and are shown on your rate card. GST is added where it applies, and we issue an invoice for every payment. See Refunds and wallet.

5. AI limits

The assistant is built with AI and can make mistakes in what it hears or says. You are responsible for choosing the assistant's instructions, checking its work before relying on it, and not using it for decisions that need a human, such as legal, medical or credit decisions about a person.

6. Your data

You keep ownership of the data you upload and of the call results. You give us permission to process them to provide the service, as described in the privacy policy. You are the one who decides why the people on your lists are called.

7. Availability

We work to keep the service running but do not promise it will never be interrupted. Phone networks, telephony partners and AI providers outside our control can fail or change.

8. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost business, and our total liability for any claim is limited to the amount you paid us in the [three] months before the claim. Nothing here limits liability that the law does not allow to be limited.

9. Ending

You can stop using the service at any time. We may suspend or end your access if you break these terms. Unused wallet balance is handled as described in Refunds and wallet.

10. Changes and law

We may update these terms and will tell account owners by email before material changes apply. These terms are governed by the laws of India, and the courts at [Bengaluru, Karnataka] have jurisdiction.

Questions: bharani@genhello.in